Shipping policy

Last updated: 2026-09-29

All orders are shipped from our shop in Sweden with PostNord.

Shipping costs

Sweden

• Standard shipping: 39 SEK
• Free shipping on orders over 700 SEK

Europe

• Standard shipping: 79 SEK (up to 5 kg)
• Orders over 5 kg: 199 SEK
• Free shipping on orders over 700 SEK

Rest of the world

• Standard shipping: 79 SEK
• Free shipping on orders over 700 SEK

Prices are shown in your local currency at checkout, converted from Swedish kronor. The free shipping threshold is 700 SEK, which is about €66, £59 or $76.

Processing time

We usually pack and ship orders within 1–2 business days. Many of our products are handmade, and during busy periods such as the Christmas season it may take a little longer. You will receive an email with tracking information when your order has been shipped.

Delivery times

Estimated delivery times after dispatch:

• Sweden: 1–3 business days
• Europe: 3–7 business days
• Rest of the world: 7–14 business days

These are estimates from PostNord and cannot be guaranteed. Delays can occur, especially for shipments that pass through customs.

Tracking

Most orders are sent with tracking. Small and lightweight orders may be sent as a letter without full tracking. If your tracking has not updated for several days, please contact us and we will look into it with PostNord.

Customs, import VAT and duties

Orders shipped within the EU are not subject to customs or import fees.

For orders shipped outside the EU, for example to the United Kingdom, Norway, Switzerland or the United States, import VAT, customs duties and handling fees may be charged by the customs authority or the carrier in the destination country. These charges are not included in the price at checkout and must be paid by the recipient, usually before the parcel is delivered. We have no control over these charges. Please check with your local customs office if you are unsure.

If a parcel is refused or not collected because import charges were not paid, the return shipping cost will be deducted from any refund.

Address and delivery

Please make sure your shipping address is correct and complete before placing your order. We are not responsible for delays or lost parcels caused by an incorrect address. If you notice a mistake, contact us as soon as possible and we will try to correct it before the order is shipped.

Lost or damaged parcels

If your parcel arrives damaged or has not arrived within the expected delivery time, please contact us and we will help you. For returns and refunds, see our Refund policy.

Contact

Questions about shipping? Email us at info@theswedishgiftshop.com.